Telecommunications iKiosk

Importance of being a Digital Telecommunications Company

As more individuals adopt mobile phones, the telecommunications industry continues to be highly competitive. However, the traditional customer service channels aren’t favored like before, and Telecom companies can no longer ignore the customer experience.

Our world today is undeniably digital, which fosters Telecom companies to endure digital transformations. Digital transformation in the telecommunication sector entails expanding services to more than just connectivity and speed. A digital telecom company provides customers with selfservice digital experiences through telecom apps, telecom selfservice machines (SSM), and more. Telecom services would certainly become faster, easier, and available around the clock. Going digital doesn’t require hiring additional agents. In fact, the selfservice solution will act as the new customer agent, and it can serve not only the customers but also the employees.

IBS Self-Service Solution for the Telecommunication Industry

Working with some of the world's largest telecom companies provided the IBS team with vast knowledge of the telecommunications’ best practices, services, and problems. Our team of architects and developers built a one-stop self-service machine to serve telecommunication companies, using best-in-class software and hardware.

IBS professionals are aware that user-friendly designs are critical for kiosk success in Telecom companies, which is why IBS Telecom SSM features simple navigation, visual prompts, and real-time guidance.

Telecommunication companies use the IBS Telecom SSM to offer a comprehensive portfolio of services. The iKiosk can operate as an informational kiosk, KYC kiosk, payment kiosk, registration kiosk, and most importantly, a SIM card issuance kiosk.

With IBS Telecom kiosks, customers can easily access the information they need regarding subscriptions, lines, vouchers, and offers. All the usual Telecom services can be completed easily using this smart selfservice machine , including issuing SIM cards, top-ups through e-vouchers, bill payments, activating and terminating lines, and much more. Customers can also use the embedded scanner to automatically register or process contracts.

The IBS selfservice machine dispenser accepts cash and credit cards, enabling contactless payments. Digital wallets are also activated to allow customers to pay for a variety of self-service transactions. Furthermore, the embedded targeted advertising module enables Telecom operators to cross-sell services that customers may not have explored otherwise.

The Telecom self-service solution offered by IBS is compliant with CITC regulations, and allows for KYC verification and validation including fingerprints, reading/scanning IDs and passports, user authentications, and more. IBS Telecom iKiosk is customizable, allowing each service provider to choose the hardware style and user interface that best reflect their branding and services.

If implemented as part of the Infinite e-channels management platform , IBS selfservice machines can be controlled, monitored, and managed through an integrated web portal “iWeb”, along with the Telecom Mobile App and the Telecom Portal. Authorized personnel can access live dashboards and reports for each machine to enable better monitoring and decision-making.

IBS Telecom iKiosk is a first step towards a digital transformation, while improving customer satisfaction and increasing brand loyalty.