Customers tend to favor service providers that went through digital transformation; ones that accommodate to digital consumer behaviors and apply self-service concepts. It is well known that customers return to service providers with shorter turnaround times, 24x7x365 availability and accessibility, and omnichannel interactions.
Service providers on the other hand, want to add features much faster, extend their presence without opening new branches, reduce the number of steps and people involved in transactions, reduce the risk of financial errors, increase their customer base and sales.
Fintech companies like IBS introduced a time-saving and convenient solution to help extend the organization’s reach and improve customer experience. Several self-service kiosks can be deployed across an organization to tell people about your offerings and enable automated and speedy processing of services. Self-service kiosks allow consumers to select and pay for products and services on their own, without the need for human interaction from the organization. Self-service kiosks can be used in many different industries and are making a huge difference in locations with heavy footfall.
Why a custom designed kiosk?
Many companies choose a one-size-fits-all model, to discover later that it doesn’t meet the unique needs of their business. However, a custom designed and developed kiosks will help your organization advertise its services and products in the most effective way and facilitate processing your services in the most convenient way.
IBS is distinguished for its custom kiosk hardware designs and custom kiosk software. With more than 10 years of experience, we help organizations get distinctive, functional, and attractive kiosks.
IBS iKiosk solution is a complete self-service solution with required hardware, software, and API integration. Our industry experts start with identifying the business’ needs and the services that will be offered, accordingly experts present the best hardware enclosure design that will fit all the needed peripherals. Our professional software experts will then select the modules to be installed on the kiosk, according to the organization’s needs. Some organizations prefer to deploy informational kiosks, while others prefer to have transactional kiosks that are beneficial for endless situations like payments, renewals, printing, and transfers.
IBS iKiosk can be customized to fit any industry. We have formed a mature customer base across the banking, telecom, education, insurance, health, and payment sectors. For example, our exchange and remittance kiosk is up and running in several banks and exchange houses. Our exchange and remittance kiosk is developed to provide customers with up-to-date rates at all times, money exchange services, currency change services, and to perform remittance transactions locally and internationally.
Authorized personnel can manage any of our iKiosks through the iKiosk Client Management Module. Several functions can be executed such as refill coins, close sessions, refill sims, refill cards, peripheral checks, etc.
With more than 1,100 kiosks deployed in the region, IBS is considered a pioneer provider of self-service kiosk solutions.
What is a self-service machine?
A self-service machine is an interactive terminal that facilitates an action or displays pieces of information.
What are the main benefits of self-service kiosks?
Self-service kiosks allow consumers to buy products or process services on their own without the assistance of a dedicated employee.
For what use a self-service kiosk?
• Visitor check-in
• Ordering & self-checkout
• Purchasing items
• Customer registration
• Learning about new products
• Learning about new products