iKiosk

In the financial industry, customers tend to favor businesses that have undergone digital transformation, those that accommodate digital consumer behaviors, and apply self-service concepts. They prefer shorter queues, 24x7 availability, and omnichannel interactions.

Service providers, on the other hand, want to add features much faster, extend their presence without opening new branches, reduce the number of steps and people involved in transactions, reduce the risk of financial errors, and increase their sales.

Fintech solution providers like IBS introduced a time-saving and convenient solution to help extend the organization’s reach and improve customer experience. Several self-service kiosks can be deployed across an organization to tell people about promotions and facilitate the speedy processing of services. Smart self-service kiosks allow consumers to select and pay for products and services on their own, without the need for human interaction from the organization.

Our automated self-service kiosks can benefit many industries, especially those with heavy footfall. For instance, the IBS iKiosk machines can serve as a banking ATM or a Telecom self-service machine (SSM), a donation kiosk, or a health self-service kiosk. Why a custom-designed kiosk machine?

Many companies choose a one-size-fits-all model, to discover later that it doesn’t meet the unique needs of their business. That’s why custom-designed kiosk machines will help organizations advertise their services and products most effectively, and facilitate processing services most conveniently.

IBS is a self-service solution provider and systems integrator, distinguished for its custom kiosk hardware (https://www.infinitebs.net/kiosk-machine.html) designs and custom kiosk software. With more than 11 years of experience, IBS helps organizations get distinctive, functional, and attractive kiosks.

The IBS iKiosk solution is a complete self-service solution comprising hardware, software, and API integration. Our industry experts start by identifying the business’s needs and the services that will be offered; accordingly, IBS experts present the best hardware enclosure design that fits all the selected peripherals. Our professional software experts will then select the modules to be installed on the kiosk, according to the organization’s needs. Some organizations prefer to deploy informational kiosks, while others prefer transactional kiosks (registration kiosk, KYC kiosk, payment kiosk, top up kiosk, remittance kiosk, etc). And since IBS is a renowned systems integrator; IBS technicians begin to integrate all software, hardware, and third-party systems together to function as one unified solution at the customer’s site.

The IBS self service machine dispenser accepts cash and credit cards, enabling contactless electronic payments. Digital wallets are also activated to allow customers to pay for a variety of self-service transactions. Furthermore, the embedded targeted advertising module enables organizations to cross-sell services that customers may not have explored otherwise. The iKiosk solution can be managed by the iKiosk Client Management Module. Authorized personnel can execute many functions on the module, including refilling coins, closing sessions, refilling SIM cards, refilling cards, and performing peripheral checks.

What is a self service machine?

A selfservice machine is an interactive terminal that facilitates an action, or displays pieces of information.

What are the main benefits of automated self service kiosks?

Selfservice kiosks allow consumers to buy products or process services on their own without the assistance of a dedicated employee.

For what use smart self-service kiosks?

• Visitor check-in
• Ordering & self-checkout
• Purchasing items
• Customer registration
• Printing documents
• Learning about new products
• SIM card issuance
• Contactless payments
• Remittance & Exchange

If implemented as part of the Infinite e-Channels Management Platform (https://www.infinitebs.net/terminal-management.html), the IBS selfservice machines can be controlled, monitored, and managed through an integrated web portal “iWeb”, along with the organization’s Mobile App and the ePortal. Authorized personnel can access live dashboards and reports for each machine to enable better monitoring and decision-making

iKiosk in different businesses:

• Banking ATM
• Remittance & Exchange machine
• Insurance kiosk
• Government kiosk
• HR kiosk
• Telecom selfservice machine (SSM)
• Donation kiosk
• Health selfservice kiosk
• Education selfservice kiosk