Telecom Self Service

Importance of being a Digital Telecommunications Company

With more people moving towards mobile phones, telecommunication remains to be the most competitive and fastest-growing market in the globe. However, the traditional customer service channels aren’t favored like before and Telecom companies can no longer ignore the customer experience.

Our world today is undeniably digital which fosters Telecom companies to endure digital transformations. Digital transformation in the telecommunication sector entails expanding services to more than just connectivity and speed. A digital telecom company provides customers with selfservice digital experiences through telecom apps, telecom selfservice machines (SSM), and more. Telecom services would certainly become faster, easier, and available around the clock. Going digital doesn’t require hiring additional agents. In fact, the selfservice solution will act as the new customer agent, and it can serve not only the customers but also the employees.

IBS selfservice Solution for the Telecommunication Industry

Working with some of the world's largest telecom companies provided us with vast knowledge of the telecommunication’s best practices, services, and problems. Our team of architects and developers built a one-stop selfservice machine to serve telecommunication companies, using best-in-class software and hardware.

IBS Telecom SSM iKiosk offers a comprehensive portfolio of services. IBS Telecom SSM iKiosk supplies customers with the information they need regarding subscriptions, lines, vouchers, offers, etc. All Telecom services can be processed through one selfservice machine . Our Telecom SSM facilitates issuing sim cards, top-ups through e-vouchers, bill payments, activating and terminating lines, and much more. Customers can use the embedded scanner to get registered or to process contracts automatically. This custom kiosk can also operate to advertise about your products and services while not being used by customers.

zain selfservice-machine

If implemented as part of the Infinite e-channels management platform , IBS Telecom SSM iKiosk can be controlled, monitored, and managed through the integrated web portal “iWeb”. Authorized personnel can see live dashboards and reports for each machine.

IBS Telecom SSM iKiosk is your first step toward a digital transformation. It is the right choice to improve customer satisfaction and increase brand loyalty.

Benefits of Telecom iKiosk (Self Service Kiosks)

• 24/7 availability
• Enhanced queue management
• Expanded service portfolio
• Reduced operational cost

Functions of Telecom iKiosk (Self Service Kiosks)

• Sim card issuance & replacement
• Activation/termination of lines
• KYC processing (face, speech, fingerprint, ID)
• Credit transfers
• Voice, data & international top-up
• Bill payment & bill plan management
• Gift voucher issuance
• Reward points redemption

Features of Telecom iKiosk (Self Service Kiosks)

• Customizable
• Multi-payment channels
• High security
• Live, comprehensive reporting system
• Simple and intuitive user interface
• Ability to be modified and upgraded
• Multiple languages
• Advertisement module
• Online monitoring & control system
• Aesthetic & easy to maintain design
• Location flexible installation
Keep your Telecom company ahead of competition. Get in contact with one of our experts.

Sample Project…

Zain KSA Telecom iKiosk

• Open/close account
• Recharge wallet
• Top-Up